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Receptionist/House Host

The Fellowship Community/RSFF

Chestnut Ridge, New York, United States

Part time


Oct 13

The Fellowship Community is looking for an enthusiastic, caring and dependable individual to join our team at Hilltop House. Welcome and help Members and guests at the front desk and provide a warm environment! The House Host supports HTH staff and members as needed. 

Responsibilities will include, but may not be limited to, the following:

·        Greet and welcome all visitors and staff who come through the front doors and ensure sign-sheets and temperature checks are completed and masks are being used.

·        Support visitors as needed, and graciously inform of any restrictions.

·        Ensure members sign in and out for all departures and returns. Be aware of all transports.

·        Keep close eye on foyer, front porch, helping to monitor safety or calling for help as needed.

·        Aware of the rhythm of the day and current events at HTH and troubleshooting issues as they arise.

·        Assisting to encourage members to get to activities.

·        Maintain a clean, safe, and orderly environment, including the coat closet.

·        Aware of emergency procedures and geothermal system.

·        Aware of member whereabouts and their health status.

·        Ensure safety and support for members in public foyer area.

·        Channel all mail and supply deliveries and orders to respective co-workers and buildings

·        Collaborate with care teams, coworkers, and members. 

·        Assist Hilltop House Manager, and Care Coordinators as needed.

·        Respond to and field phone calls coming to Hilltop House. Receive and handle all mail and other deliveries.

·        Maintain daily records in accordance with Fellowship policy.

·        Provide backup support for members at meal time if needed.

·        Attend 8:30 am morning care meetings.

·        Review daily log of members.

·        Prepare Goethe Room for events and provide support as needed.

·        Update daily schedule on chalkboard.

·        Maintain foyer bulletin board display.

·        Helps facilitate calls between Members and family or loved ones.

·        Submit work orders.

·        Maintain locker assignments, assign lockers for new employees as needed.

Education, Skill Set and Qualifications Needed

  • First and CPR Certification preferred
  • High School Diploma Required, Associates Degree preferred
  • Able to read, write listen and communicate clearly and effectively in English. Spanish as a second language preferred.
  • Similar work experience required

 Qualifications, Character Qualities and Work Style

  • Adaptable and flexible. Open to change and variations in workplace and workflow. 
  • Creative, sensitive to problems, problem solver. In-tune with others' need for self-advocacy. 
  • Compassionate. Gentle. Active Listener. Demonstrates discernment. Respectful.
  • Team Collaborator. Able to adjust actions in relation to other’s actions. Works well with others.  
  • Takes initiative. Able to see what needs to be done. Naturally take on responsibilities and challenges.   
  • Self-confident. Grounded. Able to take direction and lead. Respectfully shares opinions and direction. 
  • Stable. Able to apply de-escalation strategies and skills as needed. Maintains composure and self-control. Keeps emotions in check.
  • Detail oriented, self-motivated and dependable. Thorough in completion of work tasks and fulfilling obligations. Finds ways to accomplish the desired goal / effect. 
  • Attentive to privacy issues. Able to support compliance with HIPAA, RSFF policies and procedures and NY State and Federal laws.  
  • Integrity. Honest and ethical.  
  • High Quality standards of customer service and caregiving. 

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